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Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

We recommend you purchasing through the below link if shipped to a non US & CAN adress: https://www.artedipino.com/artprints

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, return the product to: SG Build Kft, Patakvölgyi u. 1., 2117 Isaszeg, Hungary and please contact info@artedipino.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact info@artedipino.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days from arrival of returned product.

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email info@artedipino.com and send the package to SG Build Kft, Patakvölgyi u. 1., 2117 Isaszeg, Hungary

WHO TO CONTACT? 

You can reach out at any time by email at info@artedipino.com or call between 9 am - 5 pm CET on 0036.30.2413088

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How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter:

Newsletter sign-up 

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram

Facebook

TERMS AND CONDITIONS 

By purchasing our goods and/or using our services, you accept these General Terms and Conditions (“GTC”). Please read this GTC carefully. This GTC shall be applied to the contractual relationships entered into on the website and/or in the webshop of Arte di Pino available at www.artedipino.com and it's sub-domain https://artprints.artedipino.com, and to the visit and use of the website and/or the webshop. You expressly agree that you use our website at your sole risk. ​ 

1. Arte di Pino as providing goods and services 

Company’s name: SG Build & Trade Kft (“Arte di Pino” or “we”) 

Company’s registered seat: 2117, Isaszeg, Patakvölgyi u. 1., Hungary

Registration number at the Budapest Court of Registration: 13 09 104519

Tax number: 10520657-1-13

Representatives: Zsuzsa Scelsa and Giuseppe Scelsa as co-owners

Email address for general inquiries: info@artedipino.com ​ 

2. Goods and services 

In Arte di Pino’s online store at https://artprints.artedipino.com, you can purchase open edition artprints directly sold by Arte di Pino. Arte di Pino is entitled to widen the scope of its goods and/or services or to suspend or fully terminate them. Arte di Pino is entitled to suspend or to refuse to sell goods or to provide services if you intend to purchase or use such goods or services in contradiction with the provisions of this GTC, or Arte di Pino is investigating a supposed misuse. ​ 

3. General provisions The following Terms and Conditions are valid between you and Arte di Pino (SG Build & Trade Kft.) and apply to all use of our website https://artprints.artedipino.com.

This GTC is in effect from 1 January, 2020 and shall be effective until withdrawal. We reserve the right, at our sole discretion, to update, modify or replace any part of this GTC by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Please read the GTC and check back often. If you do not agree to any change to the GTC then you must immediately stop using our website and/or webshop. If you continue to use our website and/or webshop, you are deemed to accept the modified GTC. Any changes made after you have placed an order will not affect such order unless we are required to make such change by law. You should keep a copy of these Terms and Conditions for future reference. If certain parts of our Terms and Conditions are unclear, or if you have any questions, please contact us at info@artedipino.com before you place any order on our website. The governing law of this GTC is the Hungarian law. The language of this GTC and that of the contractual relation between you and Arte di Pino is the English language. Each customer order establishes a unique contractual relation between you and Arte di Pino. Arte di Pino has not accepted any code of conduct which shall govern its business conduct. This GTC shall not be recorded, it is entered into only in electronic form, and shall not be considered as a written contract. 

4. The process of using our webshop Please note that purchases can only be made on the website, as we do not receive orders made via phone, emails, or faxes. 

4.1 Registration 

You can place an order and purchase products in our webshop with or without registration. If you order and purchase products with registration, upon registration you declare that you are older than 18 years, are aware of and accept this GTC and other policies and regulations published on our website, and you give your consent to manage and process your personal data as described in our Privacy Policy. If you order and purchase products without registration, you may complete the procedure only if you declare that you are aware of and accept this GTC, and you give your consent to manage and process your personal data as described in our Privacy Policy Upon registration Arte di Pino sends an automatic email to you confirming your registration. You shall provide information about yourself that is true, accurate, current and complete in all respects, in the course of registration and purchase. Should any of your registration information change, please notify us immediately by changing your details under your profile information. In case of invalid or non-existent data the contract with Arte di Pino shall be null and void. Arte di Pino excludes its liability in case you purchase goods and/or use our services with another person’s data. Arte di Pino is not liable for damages occurred due to the fact that you forgot your password or such password became available to a third person out of the scope of the responsibility of Arte di Pino. Arte di Pino shall not be liable for late delivery if it was caused by incorrect and incomplete data provided by you. Please protect your password and user’s name while Arte di Pino is not liable for damages occurred due to the fact that your password and/or user’s name could have been available to third parties outside the scope of Arte di Pino’s responsibility. 

 4.2 Placing an order 

After registration you can enter our online store and begin shopping. You can choose the products to be purchased, the quantity and put the products into your cart. Arte di Pino provides the name and description of the products along with a photo in the webshop. Arte di Pino is not liable for the differences between the photo of our product on our webshop and the real appearance of the product. You can check the content of your cart by clicking on the “Cart” icon. It is possible to delete the product by clicking on the “Remove X” icon or correct the quantity of the product in your cart. You may purchase one or multiple items in the same order and purchase procedure. Please note that open edition Artprints are printed on demand, i.e. not bearing restrictions. In a case when you have a discount code, you can enter that code into the “Enter a Promo code” field and click on the ‘Apply’ button. Then the purchase price will be reduced by the discount amount in case of qualifying items. Important: make sure that you actually added the discount to your order as we are unable to apply discounts once an order is finalized. The next step is to select the shipping method. During checkout, the shipping fee will be calculated automatically on the basis of the shipping address. By clicking on the “Checkout” button, you can start the payment procedure. First you should give your shipping address, such as first and last name, shipping address and telephone number. You can enter your billing address, which can differ from the shipping address. You can choose between two payment methods. You can pay with your PayPal account. All transactions are secure and encrypted (SSL). Payments are made in USD. By clicking on “Complete order” button you can pay the purchase price of the cart. When placing your order, the purchase price, the shipping fee and all other applicable fees (if any) will be indicated that you have to pay to receive the products. After placing an order and successfully completing the checkout process, you have to be redirected to an order confirmation page and Arte di Pino sends you an order confirmation email without delay, but not later than within forty-eight (48) hours from the time of the order. Usually, this message is shown in the webshop window after the payment method was successfully completed. Such email contains your order’s summary. Arte di Pino is not liable for late confirmation if the confirmation delay is due to a false or incorrect email address provided by you during the registration process, or your email account is not able to accept messages because your inbox is full. This confirmation email is not an acceptance of your order, it is only a confirmation that Arte di Pino has received your order. Acceptance of your order shall be completed when Arte di Pino sends a shipping notification email to you to confirm that the items have been sent to you. When you would like to continue your shopping in the webshop after placing an order, click on the “Continue shopping” button. 

5. Purchase information The default currency in the webshop is USD. Our company is excempt of VAT and purchase prices are stated accordingly which do not include shipping fees. Shipping fees are displayed separately based on shipping destination and weight. All purchases are made in USD. In case your bank account is in a different currency, then your bank might include some additional exchange. We are not responsible for possible exchange fees in these cases. If you are unsure about the procedures your bank is following in case of such transaction, we suggest contacting your bank for further information. In case we introduce special sale prices, we provide detailed information to our customers in relation thereto. If clearly incorrect purchase prices are indicated in our webshop, e.g. an incorrectly low purchase price is indicated caused by an eventual system malfunction, Arte di Pino shall not accept the order and shall not deliver the product at such incorrect purchase price. In such a case we offer to deliver the product at the correct purchase price to you, and you are entitled to withdraw your order regarding such product. The order confirmed by Arte di Pino at an incorrect purchase price shall be deemed as a null and void contract. Arte di Pino accepts the following types of payments: PayPal. The total amount to be paid includes all costs on the basis of your order and the confirmation email. The invoice shall be sent to you via e-mail. 

 6. The fulfilment of the order, delivery 

The delivery of the products is made by Arte di Pino through the courier services of USPS Priority International or FedEx. Arte di Pino is not liable for custom clearance procedures. We ship worldwide, except for the countries not listed at checkout. When the product has been proven to be defective, Arte di Pino shall pay back the whole amount of purchase price to you in the same payment method as the original payment was made, including the shipping fee. In case of returning products to Arte di Pino, you shall pay for such shipping fees and you may choose any courier company you wish in case your return is not applicable for a free return. However, please note that we are not accepting returns outside of the EU via regular post, please contact us if you’d like help with choosing the right delivery company for your return shipment. You will be offered either a credit toward a different product or a full refund. When any defect occurs in our webshop in relation to products or prices, Arte di Pino maintains its right to correction. In this case Arte di Pino informs you about the new data without delay. You can then confirm your order once again, or any party is entitled to withdraw from the contract. Arte di Pino is not liable for the case when its suppliers do not fulfill or essentially modify their obligations towards Arte di Pino. 

7. Right of withdrawal You can announce your right of withdrawal within fourteen (14) days of receiving your original order without reasoning. You announce such right in an expressed statement sent to info@artedipino.com within the above fourteen (14) day deadline. You shall send back the item to us without delay, but within the initial fourteen (14) days upon delivery. If your order is not applicable for a free return label, then make sure to keep the proof of mailing of the parcel. The deadlines above shall be regarded as being complied with if you send your statement or the item before the fourteen (14) days has expired. As Arte di Pino receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item. Unless your order is eligible for a free return, you will be responsible for return shipping costs. Shipping costs are non-refundable unless the item is defective. We recommend you obtain a proof of postage and use a trackable shipping service or purchase shipping insurance. We are not accepting returns sent via regular post from outside of the EU. We shall refund the price paid for the returned item once it is received by us. We shall not refund such shipping fee, which was chosen by you and was not in line with our usual shipping method. The refund shall be made in the same way as the original method of your payment was made (PayPal). You will receive a written notification via email that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline will not be eligible for a refund and will be shipped back to the sender. You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalized to you. The right of withdrawal cannot be exercised by a non-consumer entity, i.e. an enterprise, namely such entity which acts in the scope of its profession, independent occupation or its business activity. 

 8. Liability for products 

Please note, that Arte di Pino is not liable for damages resulting from natural amortization, defect or negligent use, abnormal consumption or misuse or any other treatment that is not suited to the product description. 

 8.1 Liability for defective items (in Hungarian: kellékszavatosság) 

In case of defective performance (in Hungarian: hibás teljesítés) you are entitled to make a claim for defective items against us on the basis of the Hungarian Civil Code. Upon your request, you are entitled to make the following claims: If an Artprint is defective due to a manufacturing fault, we will offer to repair the item or exchange it. If it cannot be repaired or the same item is not available, you are entitled to a proportional price reduction or to have it repaired it by yourself or a third party and we pay for the repair, or to a full refund (i.e. the purchase price along with the shipping fee). You are entitled to modify your chosen claim, but you are responsible for the costs imposed by this modification, except it was caused by us. You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest. Within the first six (6) months from delivery you shall inform us about the defect and confirm that the item was provided by us. Within such six (6) month deadline there is no other condition to make your claim on the basis of the liability for defective items. After the expiry of the above six (6) month period, however, you are required to prove that the defect discovered by you has already existed at the date of delivery. After the expiry of a two (2) year period following the date of delivery, you are not entitled to make any claims on the basis of the liability for defective items. 

8.2 Liability for defective products (in Hungarian: termékszavatosság) 

If you are a private person purchaser, you shall also have a right to make a claim against Arte di Pino for defective products as described in this clause. Please note, however, that under Hungarian law you need to choose between your rights described in clause 8.1 and clause 8.2, i.e. making a claim against Arte di Pino because of defective items (in Hungarian: kellékszavatosság) or defective products (in Hungarian: termékszavatosság). You are not entitled to make a claim against Arte di Pino on the basis of both clauses. If a product is defective, you are entitled only to choose to have it repaired by us or require us to exchange the product. You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest. In case of a defective product, you are required to prove the defect of the product. The product is deemed to be defective only if (i) it does not meet the quality requirements applicable by law to the particular product, or (ii) it does not have the characteristics set out in the description of the product delivered by us. You are entitled to make your claim against us within a two (2) year period following the date of delivery. 

 8.3 Non-consumer buyers 

Please note, that the above provisions set forth in points 8.1 and 8.2 are applicable only to consumers. Consumer is a private person acting out of the scope of his/her profession or his/her business activity. To non-consumer buyers different provisions of the Hungarian Civil Code shall be applied. 

9. The complaint handling process Arte di Pino shall seek to achieve a friendly settlement of any complaint you may have through negotiation or any other peaceful means. Your complaint can be announced orally over the phone or in writing sent to our address. Arte di Pino shall inspect the orally communicated complaint immediately and shall be settled when it is necessary. When you are not satisfied with the result, or the immediate settlement is not possible, a protocol shall be prepared. Arte di Pino shall answer every written complaint in writing within thirty (30) days from receipt. In case Arte di Pino does not accept your complaint, it shall give a reasoning thereof. The protocol in respect of your complaint shall be retained by Arte di Pino for three (3) years. 

You can turn with your complaint also to the Hungarian Consumer Protection Authority as follows: Budapest Főváros Kormányhivatala, V. Kerületi Hivatal, Fogyasztóvédelmi FőosztályAddress: 1051 Budapest, Sas u.19. III. em. HungaryTelephone number: +36 1 450-2598E-mail: fogyved_kmf_budapest@bfkh.gov.hu You can turn with your complaint also to the Hungarian Conciliation Body as follows: Budapesti Békéltető TestületAddress: 1016 Budapest, Krisztina krt. 99. Telephone number: +36-1-488-2131Fax number: +36-1-488-2186E-mail: bekelteto.testulet@bkik.hu 

The Hungarian Conciliation Bodies are listed at the following link: http://www.fogyasztovedelem.kormany.hu/node/8579 

10. Intellectual property rights 

Any invention, discovery, development, design, idea, creation, software, technology, procedure, process, technical material, documentation (hereinafter intellectual properties) relating to the products and services of Arte di Pino in any manner are subject to copyright protection, and all or parts of them are the exclusive property of Arte di Pino. You do not acquire any ownership of intellectual property when purchasing any of our products or using our services, including but not limited to our website and webshop. By purchasing any of our products or using our services you are not entitled to use any trademark, brand name or logo in relation to such products or services. Arte di Pino reserves the right to every content on the products and services, including but not limited to the website and webshop. It is prohibited to download, to store electronically, to process or to transfer the content on the website or the webshop in whole or in part without the prior written consent of Arte di Pino. 

11. Data protection 

For data protection, please see our Privacy Policy. 

12. Technical requirements 

In order to be able to use our website and/or our webshop you will need to have at least the following hardware and software. Software requirements The list of supported browsers include: Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for iOS, Google Chrome for Android. We kindly ask you to use an appropriate virus scanner and virus killer software. We cannot guarantee that the website will operate continuously without any interruptions and errors due to the connection to the Internet. We have adopted adequate technical and organisational security measures to protect goods and services on our website, integrity of data, and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of our website, and to avoid unauthorised or unlawful access to such data and information. ​ 

13. Hyperlinking to our Content 

The following organizations may link to our Website without prior written approval: 

Government agencies; 

Search engines; 

News organizations; 

Online directory distributors 

may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site. These organizations may link to our home page, to publications or to other Website information so long as the link: 

(a) is not in any way deceptive; 

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and 

(c) fits within the context of the linking party’s site. 

We may consider and approve other link requests from the following types of organizations: commonly-known consumer and/or business information sources; dot.com community sites; associations or other groups representing charities; online directory distributors; internet portals; accounting, law and consulting firms; and educational institutions and trade associations. We will approve link requests from these organizations if we decide that: 

(a) the link would not make us look unfavorably to ourselves or to our accredited businesses; 

(b) the organization does not have any negative records with us; 

(c) the benefit to us from the visibility of the hyperlink compensates the absence of SG Build & Trade Kft; and 

(d) the link is in the context of general resource information. 

These organizations may link to our home page so long as the link: 

(a) is not in any way deceptive; 

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and 

(c) fits within the context of the linking party’s site. 

If you are one of the organizations listed above and are interested in linking to our website, you must inform us by sending an e-mail to SG Build & Trade Kft. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response. Approved organizations may hyperlink to our Website as follows: By use of our corporate name; or By use of the uniform resource locator being linked to; or By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site. No use of SG Build & Trade Kft's logo or other artwork will be allowed for linking absent a trademark license agreement. ​ 

iFrames 

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website. ​

Removal of links from our website 

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly. We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. ​ 

14. Miscellaneous 

If Arte di Pino does not exercise any of its rights derived from this GTC or other policies or legal provisions, such non-exercise shall not be deemed as a waiver of such right. Any waiver shall be made in writing. When Arte di Pino shall not insist strictly on a significant provision of this GTC this shall not imply that Arte di Pino renounces its insistence on the strict compliance of such provision. Arte di Pino does not make any particular promises in connection with the goods and services, besides the expressed terms and conditions in this GTC. Arte di Pino does not undertake any responsibility for the goods’ and services’ content, functioning, reliability, availability and ability to meet your needs. Arte di Pino provides the services on the basis of the principle “as is.” Arte di Pino excludes all forms of warranty to the extent permitted by law. The maximum amount Arte di Pino pays for commitments relating to claims that are based on warranties including implied warranties under this GTC is the amount you have paid for the services. Arte di Pino is not responsible in any case for reasonably unforeseeable losses and damages. If any provision of this GTC becomes invalid, unlawful or unenforceable, the other provisions of this GTC shall remain in effect. ​ 

We will be happy to give you more information in relation to our goods and services, the operation of our webshop, and the order and shipping procedure of our products. Please feel free to contact us at any time.

Privacy Policy 

This document will explain how our organisation uses personal data in compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). ​ Under the GDPR “personal data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Hereinafter all personal information is referred to as “personal data”. This Privacy Policy applies to all personal data you provide to us and also to all personal data which we collect about you, either about how you use our website (using "cookies") or about your purchasing patterns if you make an order with us. ​ 

Who are we? ​ 

SG Build & Trade Kft (2117 Isaszeg, Patakvölgyi u. 1, Hungary, company registration number: 13-09-104519 acts as a data controller, SG Build & Trade Kft. decides how the personal data provided to us is processed and for what purposes. ​ 

How to contact us? ​ 

In respect of data protection related questions, to exercise your rights or file a complaint, contact us at info@artedipino.com ​ How do we collect personal data? ​ We collect personal data from you when you register on our website, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features. ​ 

Why do we collect personal data? 

(data processing purposes) ​ We collect and use your personal data for the following purposes: 

To process and fulfil your order. For this purpose we collect the following data: name, address, email address, phone number, billing address (When different from shipping address) 

To communicate with you in case of any issues with the order fulfilment and to facilitate your engagement with our customer service team. For this purpose we collect the following data: name, email address, order details 

To send periodic emails to update you about the status of your order or other products and services. For this purpose we collect the following data: name, email address, order details 

To create your account. For this purpose we collect the following data: name, email address, date of birth, country of residence 

To send you reminders on unfinished orders. For this purpose we collect the following data: name, email address, list of products left in your cart 

To send you newsletters and offers tailored to your interests and needs. For this purpose we collect the following data: name, email address, date of birth, country of residence, details of your historical website behavior and purchase history 

To provide offers tailored to your preferences and improve our website to better serve your needs. For this purpose, we collect the following data: details of your historical searches and historical order details 

To tailor advertising to make our offers more relevant. For this purpose we collect the following data: email address, details of your historical searches and historical order details 

Where and for how long do we keep your personal data? ​ 

Your personal data is stored and is only accessible by a limited number of people who are required to keep the personal data confidential. All transactions are processed through a gateway provider and are not stored or processed on our servers. We process your personal data for the time required consistent with the purposes set out in this Privacy Policy or for the period specified by the relevant regulations. In the case of consent-based data processing (like email subscription), personal data will be processed until the consent is withdrawn. ​ 

Legal basis of data processing ​ 

The legal basis of data processing activities indicated in point a)-e) of Section 4 of this document lies in Subsection (a) Paragraph (1) of Article 5 of Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (hereinafter the “Freedom of information Act”), i.e. based on your consent, and commencing from 25 May 2018 also Article 6 (1) (b) of the General Data Protection Regulation (Regulation No. 2016/679 of the European Parliament and of the Council) ("GDPR"), i.e. such processing activities are necessary for the performance of the contract or in order to take steps at the request of data, subject to entering into a contract. The legal basis of data processing activities indicated in point f)-h) of Section 4 of this document lies in Subsection (a) Paragraph (1) of Article 5 and Subsection (a) Paragraph (2) of Article 5 of the Freedom of Information Act, i.e. based on your consent, and commencing from 25 May 2018 also Article 6 (1) (a) and Article 9 (2) (a) of the GDPR, i.e. such processing activities will be based on your consent. ​ 

Further processing of personal data ​ 

If we wish to use your personal data for a new purpose, not covered by this document, we will provide you with a new Privacy Policy, explaining all detail to the new processing. If required, we will seek your consent before commencing the new data processing activity ​ 

What rights do you have for managing your personal data in line with the GDPR? ​ 

Right to information - how to handle your personal information and what are your rights in this regard. 

Right of access - regarding that your personal data is being processed is there, and if so, it is entitled to us by us you have access to your personal data. This will allow you to verify your personal data privacy legislation. 

Right to rectify - you are entitled to request the correction or addition of inaccurate or incomplete personal information. 

Right to cancel - also known as "right to be forgotten" ensures that you can request the deletion of your personal data if they are not necessarily handled or otherwise. 

Right to restrict data management - you are entitled to restrict the continued handling of your personal information, in this case we will not treat your data except for storage. 

Right to data storage - you are eligible for certain personal information we manage to request a copy and submit them to another data handler forward. 

Right to protest - you are entitled to object to certain data manipulations (eg. direct marketing). 

Automated decision-making and profiling rights - you are entitled to request that we do not have legal or other significant consequences for you to decide on your own decision-making based solely on automated processing (including profiling). ​ 

How do we protect your personal data? ​ 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal data is only accessible by a limited number of persons who are required to keep the personal data confidential. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal data. All transactions are processed through a gateway provider and are not stored or processed on our servers. 

Sharing your personal data 

The data processors shall process the personal data at most as long as the term of the data processing contract concluded with them is valid and in force, or until they are required to keep your data under the applicable data retention laws. ​ We may disclose your personal data to the following categories of third parties for the purposes described below: 

Shipping service providers to deliver the product you purchased on our website 

Credit card companies, 

payment service providers to process the payments you initiated on our website 

Email service provider platform, in order to facilitate communication with you after purchase and to send you newsletter based on your consent 

IT supporting services 

Other third party service providers involved by us for data processing ​ 

Cookies In Use on This Site ​ 

Cookies and how they benefit you ​ 

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. We store the data collected by the cookies in our e-commerce site, in our MailChimp database for no longer than 5 years. ​ 

Our cookies help us: ​ 

Make our website work as you'd expect and provide brilliant experiences 

Remember your settings during and between visits 

Improve the speed/security of the site 

Continuously improve our website for you 

Make our marketing more efficient ​ 

We do not use cookies to: ​ 

Collect any personally identifiable information (without your express permission) 

Collect any sensitive information 

Pass personally identifiable data to third parties 

You can learn more about all the cookies we use below ​ 

Granting us permission to use cookies 

If your device and software (the browser) is set to allow accepting cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect. ​ 

More about our Cookies 

Website Function Cookies 

Our own cookies ​ 

We use cookies to make our website work including: 

Making our shopping basket and checkout work 

Remembering your settings 

Remembering if you have accepted our terms and conditions 

Showing you which pages you have recently visited 

There is no way to prevent these cookies being set other than to not use our site. ​ 

Third party functions 

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube or Vimeo video. Our site includes the cookies listed below following. Disabling these cookies will likely break the functions offered by these third parties therefore we recommend you allowing these. ​ 

Visitor Statistics Cookies 

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine). ​ 

Advertising Cookies 

Cookies are widely used in online advertising. Neither us, advertisers or our advertising partners can gain personally identifiable information from these cookies. You can learn more about online advertising at http://www.youronlinechoices.com.You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer. 

 Remarketing Cookies 

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “remarketing cookie” during your visit. We use these adverts to offer special offers etc to encourage you to come back to our site. We are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at anytime as explained below. 

 Turning Cookies Off 

At any time, you have the option to accept or decline the use of cookies by changing your browser settings. On most browsers, the “Help” portion of the toolbar will tell you how to prevent it from accepting cookies, how to have it notify you when you receive cookies or how to disable cookies altogether. Below are pages describing these settings in more detail for each browser: 

Chrome 

Firefox 

Internet Explorer 

Safari 

Opera 

Be aware that disabling cookies will affect the functionality of this website and the experience you’ll have. Disabling cookies will result in also disabling certain functionality and features of this site. Therefore, it is recommended that you do not disable cookies. 

Opting out: 

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. 

California Online Privacy Protection Act ​ 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf 

According to CalOPPA, we agree to the following: Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above. 

On our Privacy Policy Page Can change your personal information: By emailing us on info@artedipino.com ​ 

How does our site handle Do Not Track signals? 

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. ​ 

Does our site allow third-party behavioral tracking? 

We do not allow third-party behavioral tracking ​ 

COPPA (Children Online Privacy Protection Act ​ 

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old. ​ 

Fair Information Practices ​ 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify you via email Within 7 business days 

 CAN SPAM Act ​ 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: Send information, respond to inquiries, and/or other requests or questions 

To be in accordance with CANSPAM, we agree to the following: Not use false or misleading subjects or email addresses. If at any time you would like to unsubscribe from receiving future emails, you can email us at info@artedipino.com and we will promptly remove you from ALL correspondence. 

Contacting Us If there are any questions regarding this privacy policy, you may contact us using the information below. 

2117, Isaszeg, Patakvölgyi u. 1., Hungary 

info@artedipino.com 

+36-30-2413088 

 You may request information, data correction, deletion, blocking, refusal of data protection, refusal of data protection, refusal of access to personal data, violation of your rights, claim for damages and damages or complain to the data protection authority at Hungarian National Privacy Authority (Registration number: NAIH-142470/2018). 

22/c Szilágyi Erzsébet fasor Budapest 1122, Hungary 

+36 1 391 1400 

www.naih.hu


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